Frequently Asked Questions (FAQ)

Online Family Entertainment

1. Whom is this program intended for?

Review the New Jersey DCA 2021 Fact Sheet here.

2. What are the documentation requirements to apply for the program?

  • If a representative is not with you during the application process, you can easily send the documents (I.e., Copy of Social Security Card, Utility Bill (PSEG or JCPL, etc.), income proof) to

  • Be sure to add in the subject line your first and last name.  Once received a member of our staff will contact you via email or phone within 24 business hours.

3. I applied through the Foundation, how long does it take for me to hear back?


Due to the high number of applications received by the State of New Jersey, waiting times are usually 30-60 days.

4. My application was returned or is incomplete, who can I contact?


To reach specialists who have expertise in LIHEAP, USF, and other utility assistance or for questions please call the NJ Department of Community Affairs at 1-800-510-3102 or visit

5. My application was approved, what happens next?

  • Generally, applicants receive a credit to their utility account (i.e., PSEG monthly credit is automatically applied).

  • For the LIHEAP portion, which is funded by the federal government, it is a one-time payment for Heating, Cooling, and emergency, if they require emergency later on.

  • For the USF portion, funded by the NJ Board of Public Utilities (BPU) it is a monthly credit to their gas and/or electric account (depending on which they qualify for based on usage and income).

Read about other energy assistance programs at: